Your mission
Join us to make agriculture more sustainable!
Are you a highly technical wizard who thrives on solving the toughest hardware and software challenges? Do you want to be the critical link between cutting-edge R&D and world-class customer service to help make agriculture more sustainable?
Phenospex is looking for a 3rd Level Support Engineer to be the ultimate escalation point and technical advocate, reporting directly to our CCO.
You will serve as the top-tier technical interface across our entire organization (R&D, Portfolio, Production, Quality, Sales and Service). Your primary goal is to ensure expert, third-level technical after-sales support to our 2nd level team as well as to our global customer base. You won't just fix problems; you'll analyse them, document them and turn them into insights that directly drive product improvement.
Key responsibilities
Diagnose complex failures (using Failure Modes and Effects Analysis) and prioritise all incoming technical requests.
Mentor the 2nd Level Support team and serve as their reliable technical backup.
Propose solutions for recurring issues and submit formal development requests to R&D.
Actively ensure serviceability is integrated into all new hardware and software developments.
Maintain expert-level knowledge of all Phenospex products for rapid diagnosis.
Track fixes, perform functional QA tests and analyse ticket data to drive strategic product and process improvements.
Conduct occasional on-site customer visits to resolve critical 3rd level issues.
Why choose us?
- We prioritize in-house value creation, only outsourcing what we cannot confidently do ourselves.
- Our processes don’t own us – we own them. If they don’t help us, we change them.
- We encourage your participation and offer lots of room for personal and professional growth.
- We offer a competitive and performance-oriented compensation package.
Work flexible hours with up to 50% of your time remote. - Enjoy 6 weeks of paid vacation each year, plus an extra day off on your birthday – because the best gift is extra time!
- Build your ideal tech setup, including a high-performance laptop, state-of-the-art noise-cancelling headset. Whether it’s Windows, Linux, or Apple – it’s your tech, so it’s your choice.
- Celebrate with us at regular team events and two annual parties.
- Work in our spacious office with modern facilities on our green campus.
- Challenge your colleagues to a game of table soccer (we take it seriously!), then enjoy free drinks, great coffee, healthy snacks … and a sugar fix too!
- Bring your dog to work. Our office is dog-friendly!
- We have a fast and streamlined onboarding process that allows you to start making your impact quickly.
If you're ready to work with a crazy team that believes it can change the world and are keen to gain valuable experience with our international company, we’d love to hear from you!
About us
Make farming better for our planet.
Millions of researchers, ag companies, and farmers around the world are working hard to develop new solutions to reduce the impact of farming on our planet. We believe digitalization will be the major driver in this process. That’s why we develop digital solutions that capture crop data and translate it into actionable information, amplifying the impact of millions of people and accelerating the transition towards sustainable agriculture. Find out more here.
